Refund Policy
Refunds are reviewed by order state, service rules and the information you submitted at checkout. The fastest review happens when the Order ID, link and payment reference are clear.
Clear rules before opening a ticket
SMM-PANEL.PRO works as a smm panel platform with live service conditions. A refund is not automatic just because a campaign changed direction, but canceled balance, failed processing or a verified billing issue can be reviewed fairly.
May be reviewed
Canceled orders, duplicated charges, failed balance additions and cases where the service never moved into delivery.
Usually not refundable
Completed orders, wrong links submitted by the user, private pages, changed usernames and services used outside their stated rules.
Refund is not refill
A refill means restoring eligible drops under a service rule. A refund means returning usable balance or payment value after review.
How refund requests are checked
Send the right details
Include Order ID, payment reference, target link and a short explanation. Screenshots help only when they show the transaction or order clearly.
We check the order state
Pending, Processing, Partial, Canceled and Completed orders are not treated the same. The current status matters.
Service rules are compared
Minimums, maximums, refill terms, start time and restrictions from the service description are part of the review.
Balance or payment outcome is confirmed
If a refund is approved, the result may be account balance or another supported method depending on the payment route and case.